TCO & Front of House Aligner Communication Workshop
Patients often make a decision about treatment long before they sit in the dentist's chair. Every enquiry, phone call, email and consultation conversation shapes their confidence in proceeding with treatment.
Partnering with S4S Dental Laboratory Tracie Barnett, an experienced Clinical Treatment Coordinator, hosts this practical workshop designed to help Treatment Coordinators and Front of House teams communicate aligner treatment with confidence, consistency and professionalism.
Delegates will learn how to manage patient enquiries, create value before consultations, discuss fees confidently and guide patients through the decision-making process without feeling pushy or sales-focused.
This course is specifically designed for non-clinical team members who play a vital role in the patient journey.
Greater Confidence Discussing Aligners
Many receptionists and treatment coordinators worry about saying the wrong thing when discussing treatment options.
This workshop provides the knowledge and communication skills needed to confidently handle patient enquiries and conversations.
Improved Enquiry-to-Consultation Conversion
Learn how to turn curiosity into commitment by understanding what patients need to hear before they attend a consultation.
Better Patient Experience
Patients want clear, consistent information from every member of the team.
A confident Front of House team creates trust, reassurance and a smoother patient journey.
Stronger Fee Conversations
Fee discussions don't need to feel uncomfortable.
Delegates will learn how to communicate treatment value and discuss costs with confidence and professionalism.
Increased Treatment Uptake
By improving communication throughout the patient journey, practices can increase consultation attendance, treatment acceptance and aligner case starts.
Secure your place today and give your team the confidence to turn more aligner enquiries into treatment starts.
‘Trust depends on the quality of the relationship between the practice and the patient. Our experience shows that, no matter how hard a dentist tries to communicate with a patient, they will never be able to build a relationship with a patient as quickly or as effectively as a confident, professional aligner system TCO’ - Tracie Barnett
About Your Trainer
Tracie Barnett has over 30 years of experience in dentistry and continues to work as a Treatment Coordinator within private practice.
Partnering with S4S Dental Laboratory, Tracie has brought her specialism in developing non-clinical dental professionals, to help build confidence, communication skills and the vital treatment knowledge needed to thrive within modern dental practices.