{"product_id":"tco-front-of-house-aligner-communication-workshop","title":"TCO \u0026 Front of House Aligner Communication Workshop","description":"\u003cp\u003ePatients often make a decision about treatment long before they sit in the dentist's chair. Every enquiry, phone call, email and consultation conversation shapes their confidence in proceeding with treatment.\u003c\/p\u003e\n\u003cp\u003ePartnering with S4S Dental Laboratory Tracie Barnett, an experienced Clinical Treatment Coordinator, hosts this practical workshop designed to help Treatment Coordinators and Front of House teams communicate aligner treatment with confidence, consistency and professionalism.\u003c\/p\u003e\n\u003cp\u003eDelegates will learn how to manage patient enquiries, create value before consultations, discuss fees confidently and guide patients through the decision-making process without feeling pushy or sales-focused.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThis course is specifically designed for non-clinical team members who play a vital role in the patient journey.\u003cbr\u003e\u003cbr\u003e\u003c\/strong\u003e\u003cem\u003e\u003cspan class=\"NormalTextRun SCXW203718535 BCX8\"\u003e‘\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW203718535 BCX8\"\u003eReceptionists and Treatment Coordinators are often the first people patients speak to, yet many have never received formal training in how to discuss treatment confidently\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW203718535 BCX8\"\u003e. T\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW203718535 BCX8\"\u003ehis workshop to give non-clinical team members practical communication skills that help build trust, answer enquiries professionally and support patients on their treatment journey.\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW203718535 BCX8\"\u003e’ - \u003c\/span\u003e\u003c\/em\u003e\u003cspan class=\"NormalTextRun SCXW203718535 BCX8\"\u003eTracie Barnett\u003c\/span\u003e\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e","brand":"S4S Dental","offers":[{"title":"Default Title","offer_id":57230974189945,"sku":null,"price":495.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0690\/2323\/6371\/files\/tracie-barnett.jpg?v=1778224839","url":"https:\/\/www.s4sdental.com\/products\/tco-front-of-house-aligner-communication-workshop","provider":"S4S Dental","version":"1.0","type":"link"}